We typically ship all orders within 3-28 business days depends on shipping area. You can read more about our shipping policy at Shipping Policy.

Please email us: contact@cutpopup.com, we’ll help track down your order.

This depends on your shipping area and whether the product you choose is in our US warehouse or not. You can contact our consulting department directly via email contact@cutpopup.com or message via Cutpopup’s fanpage for further support on this issue. But we will definitely try our best to meet your needs.

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

If fees are charged by customs, they are payable by the recipient.

Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We’ll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

We hope you’ll love the item you purchased. If there’s any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 15 day returns policy from date of purchase.

Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.

We accept Visa, Mastercard and local payment in some areas.